3,200
Hours Saved (Annual)
Eliminated manual order tracking
94%
On-Time Delivery
Up from 78%
↓ 30%
Expedite Costs
Better planning & visibility
100%
Delivery Transparency
Real-time customer updates
2
Years Partnership
Continued optimization
85
Build Capacity
Employees coordinated
Hackney USA: Custom Vehicle Manufacturing & Project Management
Hackney USA
3,200
Hours Saved (Annual)
Eliminated manual order tracking
94%
On-Time Delivery
Up from 78%
↓ 30%
Expedite Costs
Better planning & visibility
100%
Delivery Transparency
Real-time customer updates
2
Years Partnership
Continued optimization
85
Build Capacity
Employees coordinated
The Challenge
Hackney USA manufactures custom truck bodies and trailers, with each order being unique. Sales teams quoted jobs in Salesforce, but once orders were booked, they were transferred to custom spreadsheets and manufacturing floor systems. There was no connection between the sales quote and the manufacturing build timeline, leading to missed delivery dates and angry customers.
Our Solution
We created a unified order-to-delivery system in Salesforce that captures custom specifications, builds a detailed manufacturing schedule, tracks material requisitions, coordinates with the shop floor, and automatically updates customers on progress. Integrated with suppliers for component sourcing and material tracking.
The Results
On-time delivery improved to 94%. Project managers have complete visibility from initial quote through final delivery. Customers receive automated updates on their build status. Manufacturing no longer wastes time chasing information—everything is in Salesforce. Expedite costs dropped 30% because the shop floor can now plan builds properly with advance notice.
""We build custom vehicles—every one is different. The old system didn't work. Now we have complete visibility from quote to the day it rolls off the line. Customers love the transparency, and we're shipping on time.""
Mike Johnson
Director of Operations, Hackney USA
The Challenge
Hackney USA manufactures custom truck bodies and trailers, with each order being unique. Sales teams quoted jobs in Salesforce, but once orders were booked, they were transferred to custom spreadsheets and manufacturing floor systems. There was no connection between the sales quote and the manufacturing build timeline, leading to missed delivery dates and angry customers.
Our Solution
We created a unified order-to-delivery system in Salesforce that captures custom specifications, builds a detailed manufacturing schedule, tracks material requisitions, coordinates with the shop floor, and automatically updates customers on progress. Integrated with suppliers for component sourcing and material tracking.
The Results
On-time delivery improved to 94%. Project managers have complete visibility from initial quote through final delivery. Customers receive automated updates on their build status. Manufacturing no longer wastes time chasing information—everything is in Salesforce. Expedite costs dropped 30% because the shop floor can now plan builds properly with advance notice.
""We build custom vehicles—every one is different. The old system didn't work. Now we have complete visibility from quote to the day it rolls off the line. Customers love the transparency, and we're shipping on time.""
Mike Johnson
Director of Operations, Hackney USA
Your Questions Answered
How do you handle the complexity of custom specifications?
We created a specification builder in Salesforce that captures every detail: chassis type, body configuration, custom options, paint, upholstery. This automatically generates the manufacturing bill of materials and build timeline.
How does the shop floor use the system?
Manufacturing teams access a mobile dashboard showing their queue of builds with priorities and due dates. As they complete each build stage, they update status. This automatically notifies customers and alerts the next department.
How do you source materials for custom orders?
The system generates purchase orders automatically based on the build specification. We integrated with key suppliers so they see when we need components. This improved our lead times and reduced inventory carrying costs.
What was the biggest challenge implementing this?
Getting the manufacturing team to embrace digital tracking instead of their whiteboards and notes. We solved this by making the system more efficient for them—they spend less time searching for information and more time building.
About This Partnership
Organization
Hackney USA
Manufacturing
Users Supported
85
Across entire organization
Partnership
2 Years
Active engagement & optimization
Annual Impact
3,200 hours
Saved per year
Your Questions Answered
How do you handle the complexity of custom specifications?
We created a specification builder in Salesforce that captures every detail: chassis type, body configuration, custom options, paint, upholstery. This automatically generates the manufacturing bill of materials and build timeline.
How does the shop floor use the system?
Manufacturing teams access a mobile dashboard showing their queue of builds with priorities and due dates. As they complete each build stage, they update status. This automatically notifies customers and alerts the next department.
How do you source materials for custom orders?
The system generates purchase orders automatically based on the build specification. We integrated with key suppliers so they see when we need components. This improved our lead times and reduced inventory carrying costs.
What was the biggest challenge implementing this?
Getting the manufacturing team to embrace digital tracking instead of their whiteboards and notes. We solved this by making the system more efficient for them—they spend less time searching for information and more time building.
About This Partnership
Organization
Hackney USA
Manufacturing
Users Supported
85
Across entire organization
Partnership
2 Years
Active engagement & optimization
Annual Impact
3,200 hours
Saved per year
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